Timeout errors
Timeouts are usually caused by one of the following:
* There's a problem with your Anti Virus or Firewall
As a test, turn them off and try sending email again. If you're able to send email like this then you've found the cause of the problem. We'd advise speaking to the vendor of your software, although in most cases removing and re-installing the program should solve the problem.
* There's a problem with our email server
Look for a new problem along with the solution next week. We archive all of these questions for you to refer to when ever you need to.
Email Client Error Codes
The following page contains information regarding 0x800CCC
error messages which cover Windows 7 Mail and Outlook Express 6 as well as theOutlook 2002 email client. We also have error information for programs such as Eudora and Mac Mail and OE for Mac among others.
Along with the most commonly encountered errors codes, are solutions to the problem. If your particular problem is not listed on this page there are links that will take you directly to your email clients support page for further information and help. You will find the most popular email clients represented on this page. As always if you still need further assistance try using our 'Direct Help' feature. You can send us your issue via an online email account such as Gmail or Hotmail or Yahoo!
We do our best to get back to you the same day. We ALWAYS have the answer to your email questions.
Common Outllook Express and WIndows 7 Mail Errors
Error 0x800CCC03
A. You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.
B. Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or call your provider and have them fix the issue.
Error 0x800CCC05
A. Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.
B. Reboot your computer and try again.
C. Still not working? Still not getting webpages? If so, treat as a normal "Not Moving Data" issue. (Check your DNS numbers, rip and reinstall TCP/IP, etc..)
Error 0x800CCC0A
A. This is more than likely a corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.
B. Repeat step 1 with a reboot before you check your mail again.
C. You may have a corrupt or a very large file attachment on the mailserver. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this.
Error 0x800CCC0B
A. Try to retreive email about once every 5 minutes. Alternatively, call your ISP help desk and to make sure that the server hasn't crashed.
B. You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.
C. Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or call your provider and have them fix the issue.
Error 0x800CCC0D
A. Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.
B. If you cannot get webpages hangup and try connecting again.
C. Reboot your computer and try again.
D. Still not working? Still not getting webpages? If so, treat as a normal "Not Moving Data" issue. (Check your DNS numbers, rip and reinstall TCP/IP, etc..)
Error 0x800CCC0E
A. Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.
B. If you cannot get webpages hangup and try connecting again.
C. Reboot your computer and try again.
D. Still not working? Still not getting webpages? If so, treat as a normal "Not Moving Data" issue. (Check your DNS numbers, rip and reinstall TCP/IP, etc..)
Error 0x800CCC0F
A. Modem was disconnected, or network cable was disconnected. If this happens alot, there may be noise on the phone line, you may need updated modem drivers, or an init string.
B. This error was caused by an update made to Norton Antivirus on December 6th, 2004. If you believe you are affected by this update, please visit http://www.modemhelp.net/norton.shtml .
Error 0x800CCC16
A. Check spelling of account name and re-enter password.
Error 0x800CCC18
A. Recheck account information, make sure account is not case sensitive (most are), close OE and restart computer before attempting to re-connect. Also set up a different identity and see if OE will allow logon form a different identity with same information.
B. Make sure your account is still active with the ISP and that the ISP is not having an e-mail outage.
Error 0x800CCC19
A. This is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.
B. Repeat step 1 with a reboot before you check your mail again.
C. You may have a corrupt or a very large file attachment on the mailserver. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this.
0x800CCC91 POP3_INVALID_USER_NAME Invalid user name or user not found.
A. Check the username spelling in the account settings area.
0x800CCC92 POP3_INVALID_PASSWORD Password not valid for account.
A. Click Tools then choose Accounts. Click the mail tab and then check then re-enter your password and try again.
0x800CCC69 SMTP_550_MAILBOX_NOT_FOUND Mailbox not found.
0x800CCC78 SMTP_REJECTED_SENDER Unknown sender.
You have entered an incorrect e-mail address in the "Reply-To" field.
0x800CCC79 N/A SMTP_REJECTED_RECIPIENTS Server rejected recipients.
A. You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.
B. Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or call your provider and have them fix the issue.
Error 0x800CCC05
A. Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.
B. Reboot your computer and try again.
C. Still not working? Still not getting webpages? If so, treat as a normal "Not Moving Data" issue. (Check your DNS numbers, rip and reinstall TCP/IP, etc..)
Error 0x800CCC0A
A. This is more than likely a corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.
B. Repeat step 1 with a reboot before you check your mail again.
C. You may have a corrupt or a very large file attachment on the mailserver. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this.
Error 0x800CCC0B
A. Try to retreive email about once every 5 minutes. Alternatively, call your ISP help desk and to make sure that the server hasn't crashed.
B. You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.
C. Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or call your provider and have them fix the issue.
Error 0x800CCC0D
A. Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.
B. If you cannot get webpages hangup and try connecting again.
C. Reboot your computer and try again.
D. Still not working? Still not getting webpages? If so, treat as a normal "Not Moving Data" issue. (Check your DNS numbers, rip and reinstall TCP/IP, etc..)
Error 0x800CCC0E
A. Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.
B. If you cannot get webpages hangup and try connecting again.
C. Reboot your computer and try again.
D. Still not working? Still not getting webpages? If so, treat as a normal "Not Moving Data" issue. (Check your DNS numbers, rip and reinstall TCP/IP, etc..)
Error 0x800CCC0F
A. Modem was disconnected, or network cable was disconnected. If this happens alot, there may be noise on the phone line, you may need updated modem drivers, or an init string.
B. This error was caused by an update made to Norton Antivirus on December 6th, 2004. If you believe you are affected by this update, please visit http://www.modemhelp.net/norton.shtml .
Error 0x800CCC16
A. Check spelling of account name and re-enter password.
Error 0x800CCC18
A. Recheck account information, make sure account is not case sensitive (most are), close OE and restart computer before attempting to re-connect. Also set up a different identity and see if OE will allow logon form a different identity with same information.
B. Make sure your account is still active with the ISP and that the ISP is not having an e-mail outage.
Error 0x800CCC19
A. This is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.
B. Repeat step 1 with a reboot before you check your mail again.
C. You may have a corrupt or a very large file attachment on the mailserver. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this.
0x800CCC91 POP3_INVALID_USER_NAME Invalid user name or user not found.
A. Check the username spelling in the account settings area.
0x800CCC92 POP3_INVALID_PASSWORD Password not valid for account.
A. Click Tools then choose Accounts. Click the mail tab and then check then re-enter your password and try again.
0x800CCC69 SMTP_550_MAILBOX_NOT_FOUND Mailbox not found.
0x800CCC78 SMTP_REJECTED_SENDER Unknown sender.
You have entered an incorrect e-mail address in the "Reply-To" field.
0x800CCC79 N/A SMTP_REJECTED_RECIPIENTS Server rejected recipients.
